Refund Policy

Returns

You may request a return within 14 days after receiving your item.

Items must be returned in their original condition, with all included accessories and documentation. Please use the original packaging where available. If it is unavailable, use suitable protective packaging.

Requesting a Return

Email support@ebukurty.com for a return authorization number and return instructions before sending your item.

Follow the shipping instructions provided. We recommend a tracked service and keeping your shipping receipt.

Return Shipping Costs

For returns unrelated to a product defect, quality issue, or an incorrect item sent by us—including a change of mind or a preference for another size, color, or style—the customer pays the return shipping costs.

If the item has a quality issue, is damaged or defective, or we sent the wrong item, Ebukurty pays the return shipping costs. Please contact us before arranging shipment so we can provide instructions.

Original delivery charges are non-refundable for returns unrelated to a quality issue or an error by us, except where applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please notify support@ebukurty.com within 7 days of receipt if your item is damaged, defective, or incorrect. We will provide return instructions and arrange a refund or exchange after inspection.

Refunds and Exchanges

After receiving and inspecting your return, we will issue the applicable refund or process the exchange within 7–10 business days.

To request a different size, color, or style, follow the return procedure above. If the requested replacement is unavailable, we will refund the original purchase price of the returned item.

Final Sale

Items clearly marked “final sale” on their product pages are excluded from change-of-mind returns and exchanges. This does not affect remedies for defective or incorrect items or rights under applicable law.

Cancellations

Contact us as soon as possible to request cancellation. We will try to cancel before dispatch, but cannot guarantee this. Once shipped, the return procedure applies.

Contact

Email: support@ebukurty.com

Customer service hours: Monday–Friday, 09:00–12:00 and 14:00–17:00 Beijing time (UTC+8).

We usually respond within one business day.

This policy does not limit your statutory consumer rights.