Shipping policy
At www.ebukurty.com, we want you to be completely satisfied with your purchase. We offer free shipping on all orders over $50 within the United States and Canada, and we strive to deliver your order as quickly as possible. If for any reason you are not satisfied with your purchase, you may return it within 30 days for a refund or exchange.
Shipping
We offer free standard shipping on all orders over $200 within the United States and Canada.
Once you place your order, we will process it within 1-5 business days. You will receive a confirmation email with tracking information once your order has shipped. Standard shipping typically takes 8-23 business days within the United States and Canada. Expedited shipping options are available for an additional fee and will be delivered within 5-9 business days.
Please note that we are not responsible for any customs or import duties that may be charged when shipping to international destinations. These fees are the responsibility of the customer and are not included in our shipping charges.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your order within 30 days for a refund or exchange. To initiate a return, please follow these steps:
Contact our customer service team at support@ebukurty.com to obtain a return authorization number.
Pack the items you wish to return in their original packaging, including all accessories and documentation. If you do not have the original packaging, please use a sturdy box or envelope to prevent damage during shipping.
Affix the return shipping label to the outside of the package and ship it back to us. We recommend using a trackable shipping method to ensure that your return is delivered safely.
Once we receive your return, we will inspect it to ensure that it is in its original condition. We will issue a refund or exchange within 7-10 business days of receiving your return. Please note that we do not refund shipping charges and that all returns must be in their original condition and packaging.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the same steps as for a return. We will issue an exchange once we receive your return and inspect it for its original condition. If the item you wish to exchange is out of stock, we will issue a refund for the original purchase price.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team at support@ebukurty.com within 7 days of receiving your order. We will provide you with a return authorization number and instructions for returning the item. Once we receive the damaged or defective item, we will inspect it and issue a refund or exchange as necessary.
Final Sale Items
Some items on our website may be marked as final sale and are not eligible for returns or exchanges. These items will be clearly marked as such on the product page.
Cancellation Policy
If you wish to cancel your order, please contact our customer service team at support@ebukurty.com as soon as possible. We will do our best to cancel your order before it ships, but we cannot guarantee that we will be able to do so.
If you receive an item that you wish to cancel, please follow the same steps as for a return. We will issue a refund once we receive the item and inspect it for its original condition.
Contact Us
If you have any questions or concerns about our Shipping and Returns policy, please contact our customer service team at support@ebukurty.com. We are available to assist you Monday through Friday from 9:00 am to 5:00 pm EST.
Please note that our Shipping and Returns policy is subject to change at any time. We recommend reviewing this page periodically for updates and changes.
Thank you for shopping at www.ebukurty.com! We appreciate your business and strive to provide you with the best possible shopping experience.