FAQs

Q: How do I place an order on www.ebukurty.com?

A: To place an order on our website, simply select the item you wish to purchase and add it to your shopping cart. Once you have added all of the items you wish to purchase, proceed to checkout and follow the prompts to complete your order.

Q: What payment methods do you accept?

A: We accept all major credit cards, as well as PayPal.

Q: How much does shipping cost?

A: Shipping costs vary depending on the weight and size of the items in your order, as well as your shipping destination. You can calculate your shipping costs at checkout.

Q: How long will it take to receive my order?

A: Delivery times vary depending on your shipping destination and the shipping method you select at checkout. Standard shipping typically takes 8-23 business days, while expedited shipping typically takes 5-9 business days.

Q: What is your return policy?

A: We accept returns within 30 days of the delivery date for a full refund or exchange. The item must be in new, unused condition with all tags attached. Please see our Shipping and Returns policy for more information.

Q: How can I track my order?

A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier’s website.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. Please see our Shipping and Returns policy for more information.

Q: How can I contact customer service?

A: You can contact our customer service team at support@ebukurty.com. We are available to assist you Monday through Friday from 9:00 am to 5:00 pm EST.

Q: Can I cancel or modify my order?

A: If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee that we will be able to cancel or modify your order once it has been processed.

Q: What should I do if I receive a damaged or defective item?

A: If you receive a damaged or defective item, please contact our customer service team as soon as possible. We will provide you with instructions on how to return the item and issue a replacement or refund.

Q: Can I exchange an item for a different size or color?

A: Yes, we accept exchanges for different sizes or colors. Please see our Shipping and Returns policy for more information.

Q: Do you offer gift wrapping?

A: No, we do not offer gift wrapping for an additional fee.

Q: How can I sign up for your email newsletter?

A: You can sign up for our email newsletter by entering your email address in the sign-up form of our homepage.

Q: Can I review products on your website?

A: Yes, we welcome product reviews from our customers. You can leave a review on the product page of the item you purchased.

Q: Do you have a loyalty program?

A: Yes, we have a loyalty program that rewards our customers for their purchases. You can sign up for our loyalty program on our website.

Q: How can I stay up-to-date on new products and promotions?

A: You can follow us on social media or sign up for our email newsletter to stay up-to-date on new products and promotions.